Last updated: 26.03.2026

Thank you for shopping with TCGCardBase (https://tcgcardbase.com).
This page explains our order processing, shipping times, and policies for Pokémon TCG cards, Riftbound cards, and DragonShield sleeves.

1. Order Processing Time

• Orders are processed within 1–3 business days.
• Orders are not processed or shipped on weekends or public holidays.
• Processing begins once payment is confirmed.

2. Shipping Times by Country

Once your order has been processed and shipped, estimated delivery times are:

Shipping times are estimates only and may vary depending on the carrier, customs, and destination.

3. Total Estimated Delivery Time

Total delivery time = Processing time + Shipping time

Examples:

• Netherlands & Belgium: 3–8 business days total
• Austria: 4–10 business days total
• Portugal: 6–13 business days total
• Hungary, Slovenia, Spain, Poland, Czechia, Other EU: 8–17 business days total
• United States of America: 8–17 business days total

4. Tracking Information

• Tracking numbers are provided for all orders when available.
• Tracking details are sent by email once your order ships.

5. Shipping Delays

Delivery times may be affected by:

• Carrier delays
• Weather conditions
• Holidays
• Customs or regional delivery delays

TCGCardBase is not responsible for delays caused by shipping carriers.

6. Incorrect Shipping Address

• Customers are responsible for providing the correct shipping address at checkout.
• We are not responsible for orders delivered to an incorrect address provided by the customer.

7. Lost or Stolen Packages

• Once an order is marked as delivered by the carrier, responsibility transfers to the customer.
• Please contact the shipping carrier directly for further assistance with lost or stolen packages.

8. Contact Information

If you have any questions about shipping times or delivery, please contact us:

📧 Email: [email protected]